Refund Policy

1. RETURN AN ITEM

1. Send us a message to inform us that you want to return the order, with the tracking number and the name of the delivery company.

2. Fill in the retraction form attached to your order if the return is not taken care of by Mayrena Paris (shipments abroad).

3. Place the product, the retraction form and the delivery form in a secure package.

4. Send your package to the address indicated on the return form. Please note that jewels that do not respect this procedure, sent to the wrong address, received in bad condition or in a different packaging from the original one cannot be refunded.

 

2. RETURNING A PURCHASE MADE DURING A POP-UP EVENT

A pop-up purchase can only be returned during the event and only for an exchange (excluding worn jewelry), with proof of purchase (email or receipt) and within 14 calendar days or less.

 

3. RECEIVING OF THE PACKAGE

Once your package is received (about 1 week), you will be informed by email of the good reception.

 

4. REFUND TIME

The refund will be made within 10 days, depending on the registration of your return. This period can be extended to 14 days.