Refund policy

1. RETURN AN ITEM *
 
Would you like to exchange or return your order? 
 
Please follow the steps below within 14 days of receipt of your package:
 
A. PRINT and COMPLETE THIS RETURN FORM, also included in your order.
 
Next to each product listed, select one of the explanatory codes corresponding to the reason for your return:
 
    - If you wish to return an item to change size, in the description box, please note "exchange" and indicate the size you would like to receive instead.
    - If you are returning an item for a refund, in the "description" box, please write "refund".
 
B. SEND US AN EMAIL to contact@mayrena.fr to notify us of the return, or on our contact page to notify us of the return, indicating your return tracking number and your order number.
 
You are responsible for return shipping costs. 
 
C. MAIL your order. Don't forget to ATTACH THIS FORM to your parcel, and make sure you keep proof of dispatch until you receive confirmation of your refund or exchange.
 
A confirmation email will be sent to you upon receipt of your order and your request will be processed within 2 to 3 days. 

For more information, or if you need help, please visit our "Customer Service" page.

The address to return the parcel to is as follows: 

MAYRENA chez MARGUERITE
189 rue d’Aubervilliers – Voie C Porte 10
75018 PARIS - France
01 40 03 82 65
contact@mayrena.fr

* Please note that jewelry that does not comply with this procedure, is sent to the wrong address, is received in poor condition or in packaging other than the original will not be reimbursed.
 

2. RETURNING A PURCHASE MADE DURING A POP-UP EVENT 

A pop-up purchase can only be returned for the duration of the event and only for an exchange (excluding worn jewelry), on presentation of proof of purchase (email or receipt) and within 14 calendar days or less.
 

3. RECEIPT OF PARCEL

Once your parcel has been received (approximately 2 to 3 days), you will be informed by email of its receipt.
 
4. REFUND PERIOD 
 
Refunds will be made within 10 days, depending on the registration of your return. This period may be extended up to 14 days.