Sometimes things don't go as planned. They do!

Here are the steps for an “easy ”* return/exchange from France and Belgium:

1- Take your order number and the email address you used to make the purchase.

2- Go to this link.

3- Select the product(s) you wish to return, then follow the instructions.

4- Stick the enclosed packing slip* on the parcel and ⚠️ insert the QR code inside.

5- Drop it off at any post office. Your request will be processed within 3 to 7 days of receipt. You will then receive a confirmation email once the refund or return of your new jewel has been processed.

START YOUR RETURN

*If you wish to make an exchange, you won't have to pay anything! You'll get a label to download at the end of the return process.

On the other hand, if you want a refund, €10 will automatically be deducted from your refund to cover the return label and restocking costs.

⚠ Please note that jewelry that does not comply with this procedure, is sent to the wrong address, is received more than 14 calendar days late, is received in poor condition or in packaging other than the original will not be reimbursed.

Sometimes things don't go as planned. They do!

Here are the steps to take for a return/exchange from abroad:

1- Take your order number and the email address you used to make the purchase.

2- Go to this link.

3- Select the product(s) you wish to return, then follow the instructions.

4- Stick your packing slip* on the parcel and ⚠️ insert the QR code provided inside the parcel.

5- Send the package to the address below:

SAS DAT / SYMPL

To: Mayrena

quai 96

1 rue Jules Vallès

95670 Marly la ville

Upon receipt, your request will be processed within 3 to 7 days. You will then receive a confirmation email once the refund or the return of your new jewel has been processed.

START YOUR RETURN

*You are responsible for return shipping costs.

⚠ Please note that jewelry that does not comply with this procedure, is sent to the wrong address, is received more than 14 calendar days late, is received in poor condition or in packaging other than the original will not be reimbursed.

• Make your return within 14 calendar days of receipt of your package.
• Put the jewel back in its zip-lock, in the same way you found it.
• Include the QR code provided at the end of the returns process inside the parcel.
• Keep the product in its original condition and packaging.
• Return it to the following address

SAS DAT / SYMPL

For: Mayrena

quai 96

1 rue Jules Vallès

95670 Marly la ville.

- In the event of an exchange, we offer the return.

- For all refund requests, €10 will automatically be deducted to cover the return label and restocking costs. This amount will be deducted from your refund.

* Please note that this process only works for France and Belgium. If you are in another country, returns will be at your expense.

Upon receipt of your parcel, your request will be processed within 3 to 7 days. You will then receive a confirmation email as soon as the refund has been processed*.

*For France and Belgium, €10 will be deducted from your refund for restocking costs, return shipping costs being borne by Mayrena Paris.

⚠ Please note that for purchases made via PayPal, it may take longer for the funds to be refunded to the buyer's account.

A pop-up purchase can only be returned for the duration of the event and only for an exchange (excluding worn jewelry), on presentation of proof of purchase (email or receipt) and within 14 calendar days or less.

We are sorry to hear that you received the wrong piece of jewelry and apologize for the inconvenience. We are committed to providing quality products with great attention to detail.

To resolve this issue as quickly as possible, please send us photos to contact@mayrena.fr. Upon receipt, we will process your request as quickly as possible and do our utmost to rectify the situation.