The website http://mayrenaparis.fr, hereinafter referred to as the “Site”, is published and operated by Mayrena Paris SASU (hereinafter “Mayrena Paris” or “the Seller”), a simplified joint stock company with a single shareholder, registered with the Dieppe Trade and Companies Register under SIRET number 877 475 533 00015, with its registered office located at 2 place de la gare, 76260 Eu, France, and represented by MF Finances.
Phone: +33 7 68 09 79 29
Email: contact@mayrena.fr.
1. ENTIRE AGREEMENT
These General Terms and Conditions of Sale (hereinafter “T&Cs”) set out the entire obligations of the parties. The Buyer is deemed to accept them without reservation.
They are accessible on the Site and shall prevail, where applicable, over any other version or conflicting document. The Seller and the Buyer agree that these T&Cs exclusively govern their relationship. The Seller reserves the right to amend them from time to time. They shall apply as soon as they are published online. Should any sales condition be missing, it shall be governed by the practices in force in the distance selling sector for companies based in France.
2. PURPOSE
These conditions define the terms under which Mayrena Paris sells jewelry to its customers, designed by the creator Alexandra David. The jewelry is available in vermeil, meaning 925 silver coated with 18-carat gold plating with a thickness of 5 microns, and in solid 925 silver. They are partly manufactured in France and in Thailand in an RJC-certified workshop. All pieces are handmade, giving each item a unique, artisanal character rather than an industrial one, and are sold via the website www.mayrenaparis.fr (the “Site”).
These T&Cs apply exclusively to sales made by Mayrena Paris to buyers acting as consumers (the “Customer(s)”) and detail the ordering, payment, delivery, and return conditions.
The Customer declares having read the T&Cs. Acceptance is confirmed by validating the order and is enforceable under Article 1119 of the French Civil Code.
3. PRE-CONTRACTUAL INFORMATION
The Customer acknowledges having received these T&Cs in a clear and understandable manner prior to placing an order.
4. CUSTOMER
The Customer must be an adult individual with legal capacity acting as a consumer. When placing their first order, the Customer must either create an account or order as a guest. Required information includes name, surname, postal address, and email.
All information provided must be complete, accurate, and up to date.
MAYRENA Paris reserves the right to refuse any order that does not meet these criteria.
5. PRODUCT INFORMATION
The Products governed by these T&Cs are those listed on the Site and indicated as sold and shipped by the Seller, subject to availability.
Products are described on their respective pages. However, the Seller shall not be held liable for any errors or omissions. Product images are not contractually binding.
For vermeil jewelry, it is recommended to remove and store items before cleaning, DIY activities, sports, swimming, showering, or sleeping, in order to avoid contact with water, chemicals, hydroalcoholic gel, or household products.
Over time, these elements may alter the jewelry. Please refer to the “Care Instructions” on the website.
A patented ceramic finish is applied at the end of production to extend the life of the gold plating.
Mayrena Paris jewelry is designed to be worn as shown in photos. Do not swallow, bite, place in the mouth, expose to heat sources, or place in ovens or microwaves.
For any questions, the Customer may contact Mayrena Paris at +33 7 68 09 79 29 or contact@mayrena.fr.
6. ORDER PROCESS
To place an order:
- The Customer browses the Site and adds Products to their cart
- The Customer reviews the cart contents
- Items can be removed or quantities adjusted
- The Customer proceeds to checkout or continues shopping
- The Customer completes the order form
- The Customer selects a delivery method
- The Customer selects a payment method
- The Customer verifies order details including total price
- The Customer accepts the T&Cs
- The Customer completes payment
By proceeding, the Customer accepts the legal notices :
of Stripe available here: https://stripe.com/fr/legal/france-legal-notice
of PayPal available here: https://www.paypal.com/fr/webapps/mpp/ua/legalhub-full
or of Alma available here: https://almapay.com/fr-FR/legal/mentions-legales
depending on the selected payment method.
Once the order has been validated, an acknowledgment of receipt will be sent to the Customer by email, including a summary of the order (main product features, price, payment methods, right of withdrawal, delivery times and costs).
Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this matter shall take place within the framework of a possible exchange and the guarantees mentioned below.
The sale shall be considered final :
- after the Seller has sent the Customer a confirmation of acceptance of the order by email
- and after full payment has been received by the Seller.
It is the Customer’s responsibility to verify the accuracy of the information provided. The Customer is responsible for the accuracy and completeness of the information entered on their account and order to ensure proper processing. In case of an error by the Customer, Mayrena Paris cannot be held responsible for additional delivery delays or costs. Any costs incurred by Mayrena Paris as a result of incorrect information provided by the Customer shall be borne by the Customer.
If informed in time, Mayrena Paris will make every effort to correct any errors in the shipping address before the order is dispatched by the logistics provider.
In the event of a loss not related to an address error by the Customer, Mayrena Paris undertakes to file claims with the relevant carriers within 3 working days following the Customer’s request. As the process depends on the carrier’s responsiveness, Mayrena Paris cannot guarantee any processing timeframe.
Mayrena Paris reserves the right to refuse, cancel, or terminate any order at any time for legitimate and legal reasons. Mayrena Paris also reserves the right to refuse any order from a Customer involved in a dispute regarding payment of a previous order, or any order that does not comply with these Terms and Conditions.
In certain cases, including non-payment, incorrect address, or any other issue related to the Customer’s account, the Seller reserves the right to suspend the order until the issue has been resolved.
In the event of a stock shortage after the order has been confirmed, the Customer will be informed as soon as possible by email. If payment has already been made and Mayrena Paris has no choice but to cancel the order, the Customer will be fully refunded.
If the product is being restocked, Mayrena Paris will offer the Customer the option to keep the order and receive it within an extended timeframe.
7. PROOF OF TRANSACTION
Records stored by Mayrena Paris constitute proof of transactions. Payment system records constitute proof of financial transactions.
8. PRICES
Prices are in euros and exclude delivery costs, which are indicated before validation. VAT is included and may vary.
Prices may be modified at any time, but the price at the time of order applies.
Full payment is required at the time of order, except for Alma installment payments.
9. PAYMENT METHODS
To pay for their order, the Customer may choose from all payment methods available (PayPal, Stripe and Alma) offered by the Seller and listed on the Website. The Website provides secure payment by credit card controlled by these three officially accredited organizations.
By these terms, the Customer accepts the legal notices:
- of Stripe available here: https://stripe.com/fr/legal/france-legal-notice
- of PayPal available here: https://www.paypal.com/fr/webapps/mpp/ua/legalhub-full
- or of Alma available here: https://almapay.com/fr-FR/legal/mentions-legales
depending on the payment method selected.
The Customer guarantees to the Seller that they have the necessary authorizations to use the chosen payment method when validating the order.
The Seller reserves the right to suspend any order processing and any delivery in the event of refusal of payment authorization by credit card from officially accredited organizations or in the event of non-payment.
The Seller also reserves the right to refuse to carry out a delivery or to honor an order from a Customer who has not fully or partially paid for a previous order or with whom a payment dispute is currently being handled.
Payments made by the Customer shall only be considered final after the Seller has effectively received the full payment due.
The Products remain the full property of Mayrena Paris until full payment of the price of each order has been received.
In the case of an order to a country other than mainland France, the Customer is the importer of the product(s) concerned. For deliveries outside the European Union and overseas territories, the Customer will be required to pay customs duties, import duties or other taxes due upon importation of the products into the country of delivery. These formalities are also the sole responsibility of the Customer, who is fully responsible for declarations and payments to the competent authorities and organizations in their country. The Customer is solely responsible for verifying the possibility of importing the ordered Products under the laws of the delivery country. These duties and amounts are not the responsibility of Mayrena Paris.
The Seller offers its Customers the Alma credit service for the payment of their purchases and execution of payment. This is subject to the Customer’s acceptance of Alma’s General Terms of Use or credit agreement.
- Any refusal by Alma to grant credit for an order may result in its cancellation.
- Any termination of the General Terms and Conditions binding the Customer and the Seller results in the termination of the General Terms of Use or the credit agreement between Alma and the Customer.
- Payment in three or four installments is available via our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
- Purchase amount:
Only purchases between €80 and €1,000 are eligible for payment with Alma.
- Fees : By paying in installments with Alma, the Customer does not pay any fees.
- Alma is a remote payment manager and issues an electronic certificate which serves as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 and following of the Civil Code.
- Termination:
Any termination of the General Terms and Conditions binding the Seller and the Customer results in the termination of the General Terms of Use between Alma and the Customer.
10. DELIVERY
Delivery is made only after confirmation of payment by the banking institution or the Seller.
Products may be delivered within Europe according to the delivery method you have selected. In the case of delivery outside the European Union, the shipment may be subject to customs duties and taxes applied when the parcel reaches its destination. These duties and taxes are the responsibility of the Customer. Mayrena Paris is not required to verify or inform the Customer of applicable customs duties and taxes. It is the Customer’s responsibility to inquire with the relevant authorities in the country of delivery.
Products are delivered to the address provided on the order form. The Customer must ensure its accuracy, including street number, building, staircase, access codes, intercom name or number, and similar details. Delivery cannot be made to a hotel address or a post office box.
If the Customer makes an error in the delivery address when placing the order, they must contact Mayrena Paris as soon as possible by email at contact@mayrena.fr so that corrections can be attempted. If the order has already been processed or shipped by the Seller’s logistics provider, the address can no longer be changed. In such a case, if the parcel does not reach the Customer, the Seller will not be able to resend or refund the order.
Any parcel returned to the Seller due to an incorrect or incomplete delivery address will be reshipped at the Customer’s expense.
Delivery times are indicated on the product page and in the order confirmation email.
From the date of shipment, average delivery times and costs are as follows:
PARIS AND SURROUNDING AREA :
Local delivery via Deliverme City, next day courier delivery, €10
FRANCE :
Colissimo pickup point delivery, 3 working days - FREE
Colissimo home delivery with signature, 2 working days - €5
Express home delivery via TNT, next day before 1 pm - €10
EUROPE :
Colissimo International home delivery with signature, 3 to 8 working days - €10
WORLD :
Colissimo International home delivery with signature, 4 to 14 working days - €20
For more information regarding delivery and returns, the Customer may contact Customer Service.
Orders are processed Monday to Friday. Orders placed before 12 pm are shipped the same day. Orders placed after 12 pm are shipped the following day. Orders placed after 12 pm on Friday are shipped on Monday.
During peak periods such as Christmas or special operations including product launches or preorders, additional processing time may be required.
As the Seller and carriers are separate and independent entities, Mayrena Paris cannot be held responsible for delays, delivery errors, or loss of parcels attributable to Colissimo, TNT, or Deliverme City.
In case of delivery delay compared to the shipping confirmation email, the Customer is invited to report it via the contact form on the Site or by email at contact@mayrena.fr. A claim with the carrier will then be initiated as soon as possible.
Delivery statuses are updated in real time :
“Shipped” once the order has been dispatched by the Mayrena Paris logistics provider.
Several emails will be sent to the Customer to confirm the delivery of the parcel. If no email is received, the Customer should check their spam folder.
Packaging :
Jewelry is shipped in :
- A BEP204 box 22.5×15×2.5 cm for cuffs and necklaces or for large orders.
- An RPT05 box 15×10×7 cm for rings, ear cuffs, hoops, or bracelets.
- White PAMB tissue paper is included in the parcel.
- The parcel is securely sealed with tape.
For each order, Mayrena Paris ensures that parcels are properly protected before shipment, using kraft paper when necessary and secure sealing. For international shipments or overseas territories, Mayrena Paris also ensures that parcel volume is minimized by using appropriately sized packaging.
11. RECEIPT OF PRODUCTS
Upon receipt of the Product, the Customer must immediately check, in the presence of the carrier, the condition of both the packaging and the delivered Product.
If, at the time of delivery, the original packaging is damaged, torn, or opened, the Customer must verify the condition of the items. If they have been damaged, the Customer must refuse the parcel and note a reservation on the delivery slip indicating that the parcel was refused due to being opened or damaged.
The Customer must indicate on the delivery slip, in the form of handwritten reservations accompanied by their signature, any anomaly concerning the delivery, such as missing items compared to the delivery note, damaged parcel, or broken products.
This verification is considered completed once the Customer, or a person authorized by them, has signed the delivery slip.
The Customer must then confirm these reservations to the carrier by registered mail within two working days following receipt of the items and send a copy of this letter to the Seller at the address indicated in the legal notices of the website.
If the Products need to be returned to the Seller, a return request must be made within 14 days following delivery. Any claim made after this period will not be accepted. Returned products will only be accepted if they are in their original condition, including packaging, accessories, and instructions.
12. WARRANTIES
For any request relating to commercial or legal warranties, please contact :
Mayrena Paris, Customer Service, 2 place de la gare, 76260 Eu, France
Phone: +33 7 68 09 79 29 (cost of a local call within mainland France, indicative rate from a landline, subject to variation depending on the operator)
Email : contact@mayrena.fr
12.1 Legal warranty
Unless the Customer is a legal entity or an individual acting for purposes related to their commercial, industrial, craft, or professional activity, the Customer benefits in all cases from the applicable legal warranties under which they may take action. Mayrena Paris guarantees the conformity of the Products, allowing the Customer to make a claim under the legal warranty of conformity provided for in Articles L.217-4 and following of the French Consumer Code, or under the warranty against hidden defects as defined in Article 1641 and following of the French Civil Code (please refer to these articles in Annex 1 of these Terms and Conditions).
In the event of implementation of the legal warranty of conformity, it is recalled that :
- The Customer has a period of two years from the delivery of the goods to take action
- The Customer may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L 217-17 of the French Consumer Code
- The Customer is not required to provide proof of the existence of the lack of conformity for 24 months following delivery of the goods
12.2 Commercial warranty
In addition to the legal warranties referred to above, there is a commercial warranty covering the repair of jewelry, including clasp replacement, broken chains, gold plating, soldering, and stone resetting. The Customer may request the application of this warranty by sending the Product back with proof of purchase.
This warranty is free of charge. Shipping costs will be covered by the Seller.
This warranty is valid for a period of six months from the date of delivery of the Product and applies only within mainland France.
This commercial warranty does not apply in the following cases:
Use not in accordance with intended use
- Damage resulting from handling errors, misuse, abnormal use such as visible wear due to lack of care, intentional or accidental physical modification, or use for professional or commercial purposes
- Improper maintenance or lack of maintenance and hygiene
- Normal wear and tear
- Any intervention carried out on the jewelry by a person not authorized by Customer Service, as well as any resulting damage
The above provisions do not exclude the application of the legal warranty of conformity under Article L.217-4 of the French Consumer Code or the warranty against hidden defects under Articles 1641 and following of the French Civil Code.
13. RETURNS AND WITHDRAWAL RIGHTS
13.1 Returns
In accordance with consumer protection laws, the Customer has a period of fourteen 14 calendar days from receipt of the order to exercise their right of withdrawal without having to provide any reason.
Return procedure
The Customer must submit their return request through the dedicated procedure available on the Mayrena Paris website before the withdrawal period expires: RETURN/EXCHANGE.
• Returns from France and Belgium
Mayrena Paris provides a prepaid return label generated during the online request.
The Customer must
complete the online procedure,
print and attach the provided label to the parcel,
insert the QR code inside the parcel,
drop off the parcel at a post office.
Tracking is automatically included via the provided label.
In the case of an exchange, no fees will be charged to the Customer.
In the case of a refund, a flat fee of 10 € will be deducted from the refund to cover return and restocking costs.
• Returns from other countries
For returns outside France and Belgium, the Customer is responsible for shipping the parcel at their own expense.
The Customer must
complete the online procedure,
send the parcel to the address provided during the return process.
Return shipping costs, as well as any customs duties and taxes, remain the responsibility of the Customer. It is recommended to choose a tracked shipping method.
Conditions for accepting returns
Products must be returned
in their original packaging,
unworn,
undamaged,
complete.
Any product returned incomplete, worn, damaged, soiled, or not complying with the indicated procedure such as incorrect address, missing QR code, or late return will not be eligible for a refund or exchange.
Personalized or made to order items are not eligible for the right of withdrawal.
Items purchased on promotion or sale are not eligible for return, exchange, or refund.
Processing times
Upon receipt of the parcel by the logistics team, the request is processed within an estimated timeframe of 3 to 7 business days.
The refund is issued via the original payment method within a maximum of fourteen 14 days after the return has been approved. Additional delays may apply depending on the payment provider.
13.2 Exchanges
Exchanges are only possible for a different size of the same model, subject to availability.
To request an exchange, the Customer must follow the same procedure described above via the return platform.
After receipt and validation of the returned product, the new item will be shipped within 3 to 7 business days. A confirmation email will be sent to the Customer once the exchange has been completed.
No fees are charged for exchanges from France and Belgium. For other countries, shipping costs remain the responsibility of the Customer.
14. FORCE MAJEURE
Any circumstances beyond the control of the parties that prevent the performance of their obligations under normal conditions shall be considered as grounds for exemption from those obligations and shall result in their suspension.
The party invoking such circumstances must immediately notify the other party of their occurrence and of their end.
Force majeure events shall include any irresistible, external, unforeseeable, and unavoidable circumstances beyond the control of the parties that cannot be prevented despite all reasonable efforts. In addition to those usually recognized by French case law, the following are expressly considered force majeure events: disruption of transport or supply chains, earthquakes, fires, storms, floods, lightning, interruptions of telecommunications networks, or issues specific to external telecommunications networks affecting customers.
The parties shall consult each other to assess the impact of the event and agree on the conditions under which the contract will continue to be performed. If the force majeure event lasts longer than three months, these Terms and Conditions may be terminated by the affected party.
15. CONTRACT EFFECT
The contract takes full effect upon its conclusion and may not be unilaterally terminated by either party, except where the Customer exercises their right of withdrawal under the conditions set out in Articles L 221-18 and following of the French Consumer Code.
16. INTELLECTUAL PROPERTY
The Customer acknowledges that the Products of Mayrena Paris and all distinctive elements including images, photographs and their composition, concepts, packaging, product names, texts, illustrations and similar content are the exclusive property of Mayrena Paris, particularly under intellectual property rights, for the entire duration of their protection and worldwide.
All elements of the website www.mayrena.fr, whether visual, graphic, video or audio, are in some cases protected by copyright, trademarks or patents. They are the exclusive property of Mayrena Paris. All Products have been registered with the INPI as designs and models and are automatically protected by copyright. The Mayrena Paris trademark, as well as all figurative or non figurative trademarks, illustrations, images and logos appearing on the products, their accessories or their packaging, whether registered or not, are and shall remain the exclusive property of Mayrena Paris.
The Customer is prohibited from any act of reproduction or use of Product designs, packaging, photographs, photographic compositions, concepts, product names, texts, illustrations, trademarks or distinctive signs, trade secrets, techniques or know how used by Mayrena Paris, as well as any act aimed at appropriating these elements, whether or not they are protected by trademark, design or copyright.
Consequently, any unauthorized reproduction by Mayrena Paris shall constitute infringement and may result in legal proceedings.
17. PERSONAL DATA
The personal data provided by the Customer is necessary for processing their order and issuing invoices.
It may be shared with the Seller’s partners responsible for the execution, processing, management, and payment of orders.
The Customer has a permanent right of access, modification, rectification, and objection regarding their personal data. This right may be exercised under the conditions and in accordance with the procedures defined on the Site.
For more details regarding the collection and processing of your personal data, please refer to our Privacy and Cookies Policy.
18. PARTIAL INVALIDITY
If one or more provisions of these General Terms and Conditions of Sale are held to be invalid or are declared as such under any law, regulation, or final decision of a competent court, the remaining provisions shall remain in full force and effect.
19. LANGUAGE
These General Terms and Conditions of Sale are drafted in French. In the event that they are translated into one or more foreign languages, only the French version shall prevail in the event of a dispute.
20. APPLICABLE LAW AND DISPUTES
These General Terms and Conditions of Sale are governed by French law.
If you are not satisfied with the delivered Product, please first contact Mayrena Paris Customer Service by phone at +33 7 68 09 79 29 or by email at: contact@mayrena.fr. If no solution is found within 21 days following your request, the Customer may refer the matter to the Commission Paritaire de Médiation de la Vente Directe, 100 avenue du Président Kennedy, 75016 Paris, Tel: +33 1 42 15 30 00, Email: info@cmpvd.fr, website: http://mediation-vente-directe.fr/, which will seek an amicable resolution free of charge. This Commission has exclusive jurisdiction to handle, within a mediation process, disputes arising between Mayrena Paris and the Customer.
In accordance with consumer law, failing an amicable agreement, all disputes to which these Terms and Conditions may give rise, whether concerning their validity, interpretation, performance, termination, consequences or aftermath, shall be submitted to the competent courts in accordance with the applicable legal rules.
ANNEX 1 – Provisions relating to legal warranties
Article L 217-4 of the French Consumer Code: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for defects resulting from packaging, assembly instructions, or installation when this has been made their responsibility under the contract or carried out under their responsibility.
Article L 217-5 of the French Consumer Code: To comply with the contract, the goods must: 1° Be suitable for the use normally expected of similar goods and, where applicable: correspond to the description given by the seller and possess the qualities that the seller presented to the buyer as a sample or model present the qualities that a buyer may legitimately expect in view of public statements made by the seller, the producer or their representative, particularly in advertising or labeling 2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, made known to the seller and accepted by them.
Article L 217-7 of the French Consumer Code: Any lack of conformity that appears within twenty four months from delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise. For second hand goods, this period is set at six months. The seller may challenge this presumption if it is not compatible with the nature of the goods or the alleged defect.
Article L 217-9 of the French Consumer Code: In the event of a lack of conformity, the buyer may choose between repair or replacement of the goods. However, the seller may refuse the buyer’s choice if it results in a cost that is clearly disproportionate compared to the alternative, taking into account the value of the goods or the significance of the defect. The seller must then proceed, unless impossible, according to the option not chosen by the buyer.
Article L 217-10 of the French Consumer Code: If repair and replacement are impossible, the buyer may return the goods and be refunded or keep the goods and receive a partial refund. The same option is available if the requested or agreed solution cannot be implemented within one month following the buyer’s claim or if it cannot be carried out without major inconvenience for the buyer given the nature of the goods and their intended use. The sale may not be canceled if the lack of conformity is minor.
Article L 217-11 of the French Consumer Code: The application of Articles L 217-9 and L 217-10 is carried out at no cost to the buyer. These provisions do not prevent the awarding of damages.
Article L 217-12 of the French Consumer Code: Actions resulting from lack of conformity are subject to a limitation period of two years from delivery of the goods.
Article L 217-16 of the French Consumer Code: When the buyer requests the seller, during the commercial warranty period granted at the time of purchase or repair of movable goods, to carry out repairs covered by the warranty, any immobilization period of at least seven days is added to the remaining duration of the warranty. This period runs from the buyer’s request for intervention or from the availability of the goods for repair if this occurs after the request.
Article 1641 of the French Civil Code: The seller is bound by the warranty for hidden defects in the goods sold that render them unfit for their intended use or that diminish their use to such an extent that the buyer would not have purchased them or would have paid a lower price had they been aware of them.
Article 1644 of the French Civil Code: Under Articles 1641 and 1643, the buyer may choose to return the goods and receive a full refund or keep the goods and receive a partial refund.
Article 1648 paragraph 1 of the French Civil Code: Actions resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect.