Shipping policy

1. DELIVERY METHODS AND PRICES

FRANCE : 
- Colissimo point retrait delivery - 3 working days - FREE
- Colissimo home delivery (signature required) - 2/3 working days - €7
- TNT express home delivery - For orders placed from Monday to Thursday before 12pm, next-day delivery - €10
EUROPE : 
- Colissimo International home delivery (signature required) - 3 to 8 working days - €10
WORLD : 
- Colissimo International home delivery (signature required) - 4 to 14 working days - €20
Orders are processed every day from Monday to Friday. Orders received before 12pm will be dispatched the same day, those received after 12pm will be dispatched the following day. Orders received after 12pm on Friday will be dispatched on Monday.
 
However, during busy periods such as Christmas, or in the case of peak activity linked to specific operations, new product launches or pre-orders, additional time may be required to dispatch related orders.

 
2. TRACK MY ORDER

To track your order, go to this link, enter your order email, select your order number and you'll be shown the status of your order.
 
You can also log in to your account or create one with the order email address, then go to "My orders" > Track my order. 
 
If you do not wish to create an account, click on the tracking number on the order confirmation email.
 
Delivery status is updated in real time. Your order will be indicated as "shipped" once it has been sent by our logistics provider.
 
You will then receive several emails informing you of the tracking and delivery of your parcel. If you don't receive any emails, perhaps they're hiding in your spam folder?

 
3. LATE DELIVERY

In the event of a delay in delivery in relation to the date indicated in the dispatch e-mail, the Customer is requested to report the delay in writing using the contact form on the Site or to the e-mail address: contact@mayrena.fr. This will enable a claim to be lodged with the carrier as soon as possible.

As the Vendor and the carriers are distinct and independent entities, Mayrena Paris cannot be held responsible for any delay, delivery error or loss of parcel attributable to Colissimo, TNT or DeliverMe City.
 
During periods of high demand such as Christmas or Black Friday, delivery times may be extended (excluding courier and express deliveries).
 
In the event of loss unrelated to an address error on the part of the Customer, Mayrena Paris undertakes to file claims with the carriers in question within 3 working days of the Customer's request. For further processing, Mayrena Paris cannot commit to any deadline, as it depends on the carrier's responsiveness.

 
4. ERROR / CHANGE OF ADDRESS

Once your order has been validated and paid for, we cannot guarantee that it will be modified or cancelled. Please contact us via our contact page, and we will do our utmost to modify any erroneous information on your order before it is dispatched by the logistics company.
 
It is the customer's responsibility to check the accuracy of the information provided before paying for the order. The Customer is responsible for the accuracy and completeness of the information provided by him/her on his/her customer account and on his/her order to ensure its proper processing.
 
In the event of an error on the part of the customer, Mayrena Paris cannot be held responsible for delays or additional delivery costs. Any costs incurred by Mayrena Paris as a result of errors in the information provided by the Customer will be charged to the Customer.
 
In the event that, due to an error in entering delivery information on the part of the Customer, the package does not reach its destination and is therefore considered lost or delivered to the wrong address, we will not be able to resend the order or refund the Customer.
 
Any parcel returned to the Vendor because of an incorrect or incomplete delivery address will be reshipped at the customer's expense.

 
5. PACKAGING
 
Jewelry is sent in :
- A BEP204 22.5*15*2.5 cardboard box for cuffs and necklaces, or for large orders.
- A RPT05 15*10*7 cardboard box for rings, ear cuffs, hoop earrings or bracelets.
- White PAMB tissue paper is included in the shipment.
- The parcel is securely closed with scotch tape.
 
For each order, Mayrena Paris undertakes to protect the parcels before dispatch (wedging of products with kraft paper if necessary, well-sealed parcels, etc.). In addition, for shipments abroad or to French overseas departments and territories, Mayrena Paris undertakes to reduce the volume of packages as much as possible, using packaging of the appropriate size.

 
6. DELIVERY ABROAD
In the event of an order to a country other than metropolitan France, the Customer is the importer of the product(s) concerned. For deliveries outside the European Union and French overseas departments and territories, the Customer must pay any customs duties, import duties or other taxes due on the importation of the products into the country of delivery. The related formalities are also the exclusive responsibility of the Customer, who is entirely responsible for declarations and payments to the competent authorities and organizations in his country. The Customer is solely responsible for verifying the possibility of importing the Products ordered with regard to the rights of the territory of the country of delivery. These rights and sums are not the responsibility of Mayrena Paris.